FAQ's
General FAQs
How do I place an order?
Browse our collections, select your preferred product, choose the required size or options, add it to your cart, and complete the checkout process using our secure payment gateway.
What payment methods do you accept?
We accept major credit and debit cards, UPI, net banking, digital wallets, and other secure payment methods available at checkout.
Do I need to create an account to place an order?
No, you can check out as a guest. Creating an account allows you to save your details, view your order history, and enjoy a faster checkout experience.
How can I contact House of Rohit Doshi?
For any queries, please email us at info@rohitdoshi.com. Our customer support team will be happy to assist you.
Shipping FAQs
How long does shipping take?
Domestic orders are typically delivered within 3–7 business days after dispatch. International delivery timelines generally range from 7–21 business days, depending on the destination.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping charges and delivery timelines are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other local charges imposed by your country's customs authorities. These charges are the customer's responsibility unless otherwise stated.
Returns & Refund FAQs
What is your return policy?
We accept eligible returns within 7 days of delivery. Items must be unused, unworn, in their original packaging, and have all original tags attached.
How do I request a return?
To initiate a return, email info@rohitdoshi.com with your order details. Our team will guide you through the return process.
How long does it take to receive my refund?
Once your returned item has been received and approved after inspection, refunds are processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to reflect the refund.
Can I return sale or customized items?
Sale items, gift cards, and customized or personalized products are not eligible for return unless they arrive damaged or defective.